Support
Find answers to common questions below. If you need further help, contact us at the bottom of this page.
Frequently asked questions
How does NoTox analyze products?
Point your camera at any ingredient label. Our app uses on-device text recognition to read the label, then AI analyzes each ingredient for known health concerns, toxicity data, and regulatory warnings. You get an instant safety score from 0 to 100.
What do the safety scores mean?
Scores range from 0 to 100. Products scoring 67–100 are considered Safe with no significant concerns. Scores of 34–66 indicate Caution — some ingredients are worth noting. Scores of 0–33 mean the product contains ingredients linked to health concerns.
What types of products can I scan?
You can scan food and beverages, skincare and cosmetics, household cleaners, baby products, cookware, supplements, and more. If it has an ingredient label, you can scan it.
What languages are supported?
The app reads ingredient labels in many languages including English, Korean, Japanese, Chinese, Spanish, French, Arabic, and Hindi. The app interface is also available in all of these languages.
How do I upgrade or manage my subscription?
Go to Profile in the app and tap "Go Premium" (or "Manage Subscription" if you already have a plan). You can also manage your subscription through your device's Settings app under Subscriptions.
How do I restore my purchases on a new device?
Open the app, go to Profile, tap "Go Premium" or "Manage Subscription", then scroll down and tap "Restore Purchases". Make sure you're signed in with the same Apple ID or Google account used for the original purchase.
How do I cancel my subscription?
You can cancel anytime through your device's subscription settings. On iPhone, go to Settings → your name → Subscriptions → NoTox → Cancel. On Android, go to Google Play Store → your profile → Payments & subscriptions → Subscriptions.
Is my data private?
Yes. Scans are processed securely and we do not sell your personal data. See our Privacy Policy for full details.
Still need help?
We typically respond within 24 hours.
Contact Supportntl@abrdn.co